Frequently Asked Questions

No. Fill in your name, WhatsApp number and delivery address, then place the order. You can create an account later to see your order history.

You get an order number (like MBZ-7K2QPA) and we open a chat with you on WhatsApp — or the app you chose. Our team confirms the items, delivery fee and address, then shares payment details.

Yes, until it is dispatched. Message us in the same chat with your order number. Unpaid orders that are never confirmed in chat are cancelled automatically after a while so the stock goes back to other shoppers.

Use the Track Order page with your order number and the phone number you ordered with.

To protect you. We never collect card numbers, PINs or OTPs online. Our staff share MUBAZZAR's official payment details in chat, and record your payment against your order number.

Pay on Delivery can be arranged in chat for most addresses, especially in Lagos and Abuja. For some states or high-value orders we may ask for a part payment first — our team will tell you before anything is dispatched.

Only pay to an account name that matches our registered business name, shared by our official WhatsApp numbers. MUBAZZAR staff will never ask for your card PIN, OTP or BVN.

Lagos and Abuja orders confirmed before 2:00 PM can be delivered the same day. Other states usually take 2–5 working days. The exact fee and time for your state show in the order form.

Yes — all 36 states and the FCT, through our hubs and partner dispatch riders. See the Delivery page for fees by state.

If you arranged Pay on Delivery, you can open the outer package and switch the item on in front of the rider before paying.

Tell us within 7 days of delivery with a short video of the fault. We'll swap it or refund you after inspection — see our Returns & Refund Policy.

Some products carry a warranty from 6 to 12 months; it's shown on the product page. Every item is tested by our team before dispatch.